The player had had €50 in his account but the minimum withdrawal set by the casino had been €100. After the player’s communication with the casino and our intervention, the casino had reassessed the situation and the player had been able owo withdraw his winnings. However, he had only been able to withdraw a part of his total winnings due to the casino’s maximum withdrawal limit for no-deposit bonuses. Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds. The player from Canada had lodged a complaint about not receiving her winnings of 28,000 from an online casino.
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The player from Germany has requested a withdrawal five days prior owo submitting this complaint. We rejected the complaint because the player didn’t respond jest to our messages and questions. The player from Sweden has requested a withdrawal prior jest to submitting this complaint.
- The player from Poland requested a withdrawal less than two weeks prior jest to submitting this complaint.
- Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds.
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Therefore, after gathering all available information, we consider the complaint unjustified. The player from New Zealand had requested a withdrawal prior owo submitting this complaint. We advised the player jest to be patient and wait at least czternaście days after requesting the withdrawal before submitting a complaint. Despite multiple attempts jest to contact the player for further information, no response was received.
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As the player acknowledged that the phone bill was in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. The player from Germany had a premia at Hellspin, met the wagering requirements, and won €300 without an active bonus. After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged premia term violation. We were unable jest to investigate further and had jest to reject the complaint due jest to the player’s lack of response to our inquiries. The player from Austria had won 100 thousand euros and successfully withdrew the first cztery thousand euros.
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